Support ticket triage
Frees up roughly 3 hours a week per workflow once it's running - billable time back, or just an earlier finish.
EcommercetoReview
AI automation for ecommerce and online services.
Take support tickets, where-is-my-order replies and reconciliation chasing off your own to-do list. Built for owner-run online stores under 10 staff who'd rather not add a CX hire to handle ticket volume that AI can triage 70% of.
Familiar ecommerce software we can implement AI automation into
The Horizon AI product, for ecommerce
What we build for ecommerce teams.
The dashboard is the window in. Underneath it, specialist AI agents work inside the software ecommerce teams already use - reading inboxes and documents, drafting replies, routing approvals, keeping the CRM and practice tools in sync. This is the shape of what we would ship for you.
Browse inside the phone - it's live, not a screenshot.
What every Horizon solution ships with- Specialist AI agents - each one a focused ecommerce workflow, not a chatbot
- Multi-model routing - the right LLM per task, not one model for everything
- Lives in your software - inbox, CRM, practice tools, documents - no new platform to learn
- Human-in-the-loop - the decisions that matter still route through a real person
- Audit trail - every AI action logged with model, tokens, latency
This is the ecommerce product. Same agent pattern, same multi-model router, same approval gate as every Horizon build - shaped around ecommerce teams workflows. When we work with you, your data stays yours.
Open the live dashboard
Software stack we work inside
AI inside the software ecommerce teams use.
Take support tickets, where-is-my-order replies and reconciliation chasing off your own to-do list. Built for owner-run online stores under 10 staff who'd rather not add a CX hire to handle ticket volume that AI can triage 70% of.
The first build sits inside familiar systems - inboxes, documents, client portals, practice platforms, booking tools and reporting workflows ecommerce teams already rely on every day.
workflow.liveLive
Email and docsSource
AI reviewReview gate
ShopifyAction
- AI Summary drafted review
- OK System update prepared queued
Workflow examples
First workflows worth testing.
Where-is-my-order drafts
Cheaper than the part-timer you were going to advertise for, and runs without sick days or supervision.
EcommercetoApprove
Customer segment suggestions
About $1,500 to $2,500 a quarter of admin time recovered for one workflow at a typical small firm.
EcommercetoSign-off
Product FAQ drafts
Pays for itself inside 60 days for most firms. What you save in Q1 usually covers the next workflow too.
EcommercetoFinal check
Win-back flows
Runs every time the trigger fires - no chasing, no reminders, no overtime, no Saturdays.
EcommercetoHuman gate
Reconciliation summaries
What you'd otherwise pay an offshore VA for, done with a full audit trail and no time-zone gap.
EcommercetoAudit
How we work
A narrow first workflow beats a broad AI transformation promise.
Discovery
Review the current process, software stack, data access points and manual handoffs.
Scope
Choose the first workflow, approval gates, implementation path, timeline and quote.
Deploy
Build, test and launch the workflow inside approved business systems with human review.
Expand
Turn the first useful workflow into a practical AI roadmap across the business.
Relevant services
How Horizon AI can help.
Tool reference
Every tool we can build around.
The integration path depends on permissions, API access, subscription tier and security rules.
Shopify
Ecommerce
WooCommerce
Ecommerce
BigCommerce
Ecommerce
Klaviyo
Ecommerce
Gorgias
Ecommerce
Starshipit
Ecommerce
ShipStation
Ecommerce
A2X
Ecommerce
Xero
Finance
Stripe
Tool
Common questions
Answers before we start.
What is Ecommerce AI automation?
Ecommerce AI automation means using AI automation, AI integration and practical implementation work to reduce admin, summarise information, draft routine work and keep follow-up moving inside familiar systems.
Can Horizon AI integrate with Shopify, WooCommerce, BigCommerce?
Usually, but the exact path depends on permissions, API access, exports, subscription tier and security rules.
Which workflow should this sector automate first?
Start with the workflow that is repeated often, has clear inputs and outputs, and can be reviewed by a person before it affects a client, payment or compliance record.
Stop doing the admin yourself. Book your free 15‑min AI audit.
15 minutes with our Director - not a sales rep. Bring the workflow you'd rather not be doing yourself; we will scope what it would cost to automate and what you would save, before the call ends.