We brought Horizon in to look at BAS prep and reconciliations across our Xero ledgers. What used to take me and one staffer a full week now lands in a day, and the exception list is genuinely useful rather than noise. We held off on the next admin hire we were planning.
Save the hours your business can't afford to lose.
We build small AI workflows that clear recurring admin, inside the software your team already uses - so the hours go back to client work and billable time. We handle document chasing, inbox sorting and routine drafting for Australian firms under 15 staff across Sydney, Melbourne, Brisbane, Perth and the rest of the country.
30 min with our Director. No sales rep, no follow-up.
AI before headcount
Your next admin hire doesn't have to be a person.
Each agent picks the right model for the task and runs inside the tools you already use. One workflow typically saves more in a quarter than a part-timer costs in a month. Browse 85+ Australian integrations ->
Claude
ChatGPT
Gemini
Xero
MYOB
Karbon
LEAP
PropertyMe
HubSpot
Microsoft 365
Shopify
AI agents inside your business
Pick an industry. See the solution.
The dashboard is the window in - the AI agents underneath work inside the software you already use. Same pattern across all ten industries.
Browse inside the phone - it's live, not a screenshot.
What every Horizon solution ships with- Specialist AI agents - each one a focused workflow, not a chatbot
- Multi-model routing - the right LLM per task, not one model for everything
- Live integration health - every connector pinged in real time
- Human-in-the-loop - regulated decisions route through an approval gate
- Audit trail - every AI action logged with model, tokens, latency
Example accounting dashboard. When you work with Horizon AI, your data stays yours - we'd never share a real client's data publicly. This is the shape of what we'd build for you.
Open the live dashboard
What operators say
Practical AI work, in their words.
Composite quotes from Horizon AI engagements across small Australian firms - directors, founders and owners of 1-15 person businesses. Roles and software stacks are real; client names are withheld by request.
Matter intake was the bottleneck. Horizon mapped how we actually triaged enquiries - not how we thought we did - and built an assistant that drafts the conflict check and engagement letter from the first call. New matters open the same day now, and we are not hiring a paralegal this year.
Compliance reviews on new client files were eating two days a week of my time. Horizon's automation reads the file, checks against our AFSL obligations and writes a first-pass review note. I spot-check rather than slog through. Got my Fridays back and the audit trail is cleaner than what we had manually.
Support ticket triage was the obvious place to start. Horizon scoped it properly first, which I appreciated - they pushed back on a couple of ideas that wouldn't have worked. The deployed system routes about 70% of tickets without human touch and the rest land with the right person first time. Wouldn't have made the next CX hire without it.
Claims intake involves a lot of repeated questions and a lot of unstructured email. Horizon mapped what we actually did, automated the first-pass data capture and built a summary I read in two minutes. Throughput is up roughly a third without adding headcount - which was the whole point.
I was retyping client meeting notes into HubSpot, Asana and a weekly status doc. Horizon captured the call once, drafted the action items, updated the CRM and the project board, and pinged the team in Slack. About half a day back per client per week, which is more billable time and a saner Sunday night.
See what one workflow would save you.
End-to-end AI capability
From AI strategy to AI workflows, working inside the software you already run.
Three core service shapes cover most Australian SMB AI engagements: consulting to find where AI fits, integration to wire it into your software, and implementation to build and ship the workflow. Most teams ship a first usable workflow within 1-4 weeks of scope sign-off, then add adjacent services as the first one earns out.
AI automation services
Automate repetitive admin, follow-up, reporting and document handling while keeping people in control of important decisions.
- Manual work removed
- Cleaner handoffs
- Faster response times
AI implementation services
Scope, build, test and hand over useful AI workflows with documentation, access boundaries and support.
AI consulting services
Find the right AI opportunities, choose the right tools and turn a vague AI mandate into a practical implementation plan. Artificial intelligence consulting with the implementation built in.
What we build
Every engagement ends in a working automation.
Every Horizon AI engagement ends with a shipped workflow running inside your existing software - not a strategy deck. Most builds reach a usable first workflow within 1-4 weeks of scope sign-off, with documentation and a runbook so the team can run it without re-explaining.
Inbox and CRM
From inbox chaos to clean CRM follow-up.
Incoming leads, enquiries and replies get classified, summarised and routed into the right CRM record. Drafts are written for the team to approve before sending.
- Enquiry triage with intent classification
- One-click reply drafts in the team's voice
- Auto-populated CRM notes and next steps
- Slack or Teams notification for hot leads
workflow.liveLive
InboxSource
AI triageReview gate
CRMAction
- AI Summary drafted review
- OK System update prepared queued
Documents
Read PDFs, contracts and statements without retyping.
Quotes, invoices, supplier statements, contracts and application forms are extracted, classified and pushed into the right system with human review at the right point.
- Invoice and accounts payable extraction
- Client document checklist follow-up
- Contract and PDF summaries
- Missing information checks before handoff
workflow.liveLive
DocumentsSource
ExtractReview gate
WorkflowAction
- AI Summary drafted review
- OK System update prepared queued
Industry pages
AI systems for the industries we know.
Ten industries where small Australian firms - under 15 staff - run into the same admin load. Each industry page shows the tools you probably already use and the first workflow we'd automate.
Accounting
Get 5-10 hours a week back from the admin load - inbox triage, client document chasing, BAS prep, recurring checklists.
XeroMYOBXero Practice ManagerMYOB PracticeFYIKarbonLegal
Cut the hours that go to matter admin, intake forms and document chasing.
LEAPSmokeballActionstepClioInfoTrackPEXAReal estate
Stop missing buyer, vendor and appraisal enquiries after hours - and stop paying an admin to retype them into the CRM.
PropertyMeReapit / AgentboxRexClinics
Give your front desk 10+ hours a week back from intake forms, referral processing and recall chasing - without advertising for a second receptionist.
Best PracticeMedicalDirectorHotDocFinance and mortgage
Stop doing fact-find prep, document chasing and lender lookups yourself after hours.
Iress XplanMidwinterAdviserLogicRecruitment
Halve your time-to-shortlist without adding a researcher.
JobAdderBullhornVincereEcommerce
Take support tickets, where-is-my-order replies and reconciliation chasing off your own to-do list.
ShopifyWooCommerceBigCommerceInsurance
Get renewals, claims triage and policy admin handled without adding an assistant.
WinBEATEbixSunrise ExchangeProfessional services
Stop being the bottleneck on proposals, discovery summaries and weekly client reports.
Microsoft 365Google WorkspaceHubSpotTraining providers
Cut the admin week your enrolments, LMS provisioning and invoice chasing have grown into.
aXcelerateeSkilledCloud Assess
How we work
A narrow first workflow beats a broad AI transformation promise.
Discovery
Review the current process, software stack, data access points and manual handoffs.
Scope
Choose the first workflow, approval gates, implementation path, timeline and quote.
Deploy
Build, test and launch the workflow inside approved business systems with human review.
Expand
Turn the first useful workflow into a practical AI roadmap across the business.
Proof
Real workflows shipped by industry.
Each example is a real Australian engagement described by industry, workflow and measurable outcome.
AI drafts discovery summaries, action items and follow-up emails after every client call.
6 hrsa week back for the founder
Client document chasing, statement triage and ATO correspondence moved into a reviewed AI workflow.
$7,800of admin time back in Q1
New leads are summarised, scored against ICP and queued in CRM with a draft reply for approval.
$6,400the next CRM hire deferred
Lender policy lookups, application file checks and client status updates handled before the broker opens the file.
9 hrssaved per loan write-up
Matter intake, conflict checks and first-draft engagement letters generated from inbound enquiry emails.
2 quartersthe next admin hire held off
Support inbox triage with reply drafts, refund eligibility checks and order lookups before a human touches it.
$5,200of VA cost avoided per quarter
Common questions
Answers before we start.
What does Horizon AI do?
Horizon AI designs and builds practical AI automations, integrations and implementation plans for Australian businesses, inside the CRM, inbox, documents, finance tools and industry software your team already uses.
How do we start?
Book a free 30‑min AI audit. You tell us the workflow you'd rather not be doing yourself, we tell you whether AI is the right fix and roughly what it would cost. If AI isn't the right fix, we say so. No follow-up sales sequence.
How long does the first AI workflow take?
Most first workflows ship in one to two weeks once access is in place. Discovery and scoping usually run in parallel during the first week, with build, testing and a human-review handover in the second.
Can Horizon AI work with our existing software?
Yes. We map the CRM, inbox, documents, calendar, finance and sector-specific tools your team already uses, then choose the lightest integration path. We work with Microsoft 365, Google Workspace, HubSpot, Pipedrive, Salesforce, Xero, MYOB, Slack, Teams and most major Australian industry platforms.
Is our data safe?
Every workflow has a defined data path, an access map, an approval gate and an audit trail. Sensitive data stays inside the systems your team already controls; we do not store client data in our own infrastructure unless it is explicitly scoped and approved.
Who owns the automations after launch?
You do. Workflows are built inside your accounts, your software, your AI keys and your data. We hand over a written operating note for each automation and you can keep running it without us.
Do you offer ongoing support after launch?
Yes. After handover you can engage Horizon AI on a per-task basis or on a dedicated implementation rhythm for ongoing builds, improvements and new workflows. Both options are scoped on the discovery call.
See what one workflow would save you.
Across Australia
AI implementation, anywhere in the country.
Horizon AI works remotely with Australian businesses in every state and territory. Pick your city for a local view, or just book a call - we work the same way wherever you're based.
Included with every Horizon engagement
Claude Max
ChatGPT Pro
Google AI Ultra
OpenClaw private agents
Stop doing the admin yourself. And stop hiring for it.
30 minutes with our Director - not a sales rep. Bring the workflow you'd rather not be doing yourself; we will scope what it would cost to automate and what you would save, before the call ends.